Privacy Policy.

HABITAT For Fitness is a gym and fitness studio located at 14 Virginia Ave East, Eden Terrace, Auckland 1002, New Zealand. We operate the website habitatforfitness.co.nz and use Arketa as our membership and booking management platform.

If you have any questions about this privacy policy or how we handle your data, please contact us at info@habitatforfitness.co.nz.

We collect personal information in the following ways:

• When you sign up for a membership, trial, or class pack through our website or Arketa app
• When you book a class, personal training session, or Open Gym session
• When you contact us via phone, email, social media, or our chat widget
• When you visit our website, through cookies and analytics tools
• When you complete forms, surveys, or enter competitions
• When you are captured on CCTV on our premises for health and security purposes

The types of information we may collect include your name, email address, phone number, date of birth, payment details, health and fitness information you voluntarily provide, membership photographs, and usage data from our website and app.

We use your personal information to:

• Manage your membership and process payments
• Allow you to book classes and manage your account
• Send you booking confirmations, membership updates, and class reminders
• Communicate with you about changes to our services, timetable, or pricing
• Send you marketing communications about offers, events, and news (you can opt out at any time)
• Improve our website, services, and member experience
• Prevent fraud and maintain the safety and security of our facility
• Meet our legal and administrative obligations

We will never sell your personal information to third parties.

To deliver our services, we share certain information with trusted third-party platforms. These include:

• Arketa, our membership and booking management platform
• Stripe and other payment processors for handling transactions securely
• Google Analytics for understanding website usage and performance
• Facebook and Instagram for social media and advertising
• Email marketing platforms for sending member communications

Each of these platforms has their own privacy policies and data handling practices. We only share the minimum information required to provide you with our services.

Our website uses cookies to improve your experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use cookies for the following purposes:

• Essential cookies to make the website function correctly
• Analytics cookies to understand how people use our site via Google Analytics
• Marketing cookies to measure the effectiveness of our advertising via Facebook Pixel

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

We retain your personal information for as long as necessary to provide our services and meet our legal obligations. In practice this means:

• Active member data is kept for the duration of your membership
• Payment and transaction records are kept for 7 years as required by New Zealand law
• Marketing preferences are kept until you unsubscribe or request deletion
• Inactive member data may be deleted after 3 years of no activity
• CCTV footage is typically retained for 30 days unless required for an investigation

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request corrections to any inaccurate or incomplete information
• Request deletion of your personal information where it is no longer needed
• Withdraw consent for marketing communications at any time
• Make a complaint to the Office of the Privacy Commissioner if you believe your privacy rights have been breached

To exercise any of these rights, please contact us using the details below. We will respond to your request within 20 working days as required by law.

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. Our website uses SSL encryption, and our booking and payment systems are managed through secure third-party platforms.

While we take all reasonable precautions, no method of transmission over the internet is completely secure. If you believe your information has been compromised, please contact us immediately.

Our website may contain links to third-party websites including our booking platform, social media pages, and partner services. These websites have their own privacy policies and we are not responsible for their content or practices. We encourage you to review the privacy policy of any third-party site you visit.

We may update this privacy policy from time to time to reflect changes in our services, technology, or legal requirements. When we make significant changes we will notify members by email or by posting a notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information.